Screen Pop: Enhance Customer Service with Automatic Information Display

Welcome to Screen Pop, where advanced technology meets streamlined communication. Our platform is designed to enhance customer service by automatically displaying relevant information to agents when a call is answered. Whether you’re a small business or a large enterprise, Screen Pop has you covered.

Screen Pop Features

Caller Information

Automatically display caller information, ensuring that agents have a clear understanding of the caller's history and needs.

Call History

Access a log of past calls, ensuring that agents have a clear understanding of the caller's history and needs.

Agent Notes

Add notes to calls for future reference and analysis, ensuring that agents have a clear understanding of the caller's history and needs.

Call Tags

Tag calls with relevant keywords or labels for easy categorization and analysis, ensuring that agents have a clear understanding of the caller's history and needs.

Caller Recording Transcriptions

Transcribe caller recordings for easy reference and analysis, ensuring that agents have a clear understanding of the caller's history and needs.

Live Tracking

Track calls in real-time, ensuring that agents have a clear understanding of the caller's history and needs.

Integration Options

Integrate Screen Pop with other software applications or platforms through Zapier, Direct Integrations, or our API, ensuring that you can leverage your existing systems and workflows.

Why Choose Screen Pop?

Efficiency

With Screen Pop, agents can automatically display relevant information to agents when a call is answered, ensuring that they provide a seamless and efficient experience for your audience.

Integration

Our platform is designed to integrate seamlessly with your existing systems and workflows, enabling you to leverage your existing contact data and communication channels.

Flexibility

Whether you're a small business or a large enterprise, Screen Pop can adapt to your unique needs and goals.

Compliance

We take compliance seriously, ensuring that our platform adheres to all relevant regulations.

Get Started with Screen Pop Today!

Ready to enhance your customer service with automatic information display? Sign up for Screen Pop today and start automatically displaying relevant information to agents with ease and efficiency.
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Screen Pop FAQ

Haven’t found what you were looking for?
Screen Pop is a feature within our software that automatically displays relevant information on the agent's screen when a call is answered. It provides agents with contextual information about the caller, enabling them to personalize interactions and provide efficient customer service.
Screen Pop works by integrating with CRM systems or databases to retrieve caller information based on the incoming phone number. When a call is answered, Screen Pop displays this information in a pop-up window or sidebar within the agent's interface, allowing them to quickly access caller details.
Screen Pop can display various information to agents, including caller name, contact details, previous interactions, purchase history, and any notes or comments related to the caller stored in the CRM system or database.
The benefits of using Screen Pop include: Improved Efficiency: Agents have instant access to caller information, reducing the need to ask repetitive questions and enabling faster issue resolution. Personalized Interactions: Agents can greet callers by name and tailor conversations based on their history and preferences, enhancing the customer experience. Enhanced Productivity: Screen Pop streamlines workflows by eliminating the need for manual data entry and reducing handling time for each call.
Yes, Screen Pop is customizable to suit specific business requirements, allowing organizations to configure the types of information displayed, the layout of the screen pop-up, and integration with different CRM systems or databases.