STIR/SHAKEN Compliance: Ensuring Secure and Trusted Communications

STIR/SHAKEN Compliance helps businesses protect their reputation and build trust with customers by ensuring that their calls are authenticated and displayed with accurate caller ID information. It also helps mitigate the risk of being labeled as spam or scam callers.

STIR/SHAKEN Compliance works by digitally signing caller ID information using cryptographic certificates. When a call is initiated, the originating service provider (OSP) signs the caller ID information (assertion) with a certificate issued by a certificate authority (CA). The receiving service provider (RSP) then verifies the signature using the CA's public key to ensure the authenticity of the caller ID.

STIR/SHAKEN Compliance can positively impact call delivery and acceptance rates by increasing the likelihood that calls are accurately labeled and recognized as legitimate by recipients and call-blocking services. It helps reduce the risk of calls being blocked or marked as potential spam or fraud.

To ensure STIR/SHAKEN Compliance, businesses should work with their telecommunications service providers to implement the necessary protocols and technologies. This may involve obtaining digital certificates, configuring their phone systems or communication platforms, and complying with regulatory requirements related to caller authentication.