Monitor the tasks and status of contact center agents in real-time, ensuring that you have a clear understanding of your contact center operations.
Listen in on live calls to ensure quality and adherence to protocols, providing valuable training and support to your agents.
Provide real-time coaching to agents during live calls without the customer hearing, ensuring that you can provide immediate feedback and guidance.
Record calls for quality assurance, training, and compliance purposes, ensuring that you have a clear record of customer interactions.
Assign specific tasks or responsibilities to groups of agents, ensuring that you can manage your contact center operations efficiently.
Integrate Agent Activity Tracking with other software applications or platforms through Zapier, Direct Integrations, or our API, ensuring that you can leverage your existing systems and workflows.
With Agent Activity Tracking, you can monitor and manage the tasks and status of contact center agents in real-time, ensuring that you provide a seamless and efficient experience for your audience.
Our platform is designed to integrate seamlessly with your existing systems and workflows, enabling you to leverage your existing contact data and communication channels.
Whether you're a small business or a large enterprise, Agent Activity Tracking can adapt to your unique needs and goals.
We take compliance seriously, ensuring that our platform adheres to all relevant regulations.
Agent Activity Tracking is a feature in our software that allows supervisors and managers to monitor and analyze the activities and performance of call center agents in real-time. It provides insights into agent productivity, call handling efficiency, and adherence to schedules.
Increase revenue and boost engagement by delivering personalized, action-oriented messages.
